Charity
Bereavement support & guidance
Liverpool
The Liverpool-based charity gives help and hope to everyone affected by lung cancer – patients with a diagnosis throughout their care, as well as their families, carers and other dependents. Through research, support and prevention, it aims to prevent future generations from getting the disease and challenge the misconceptions surrounding it.
The charity recognised it had a gap in the help and support it was able to provide for those who have lost a loved one to lung cancer. The team was as caring and supportive as possible but didn’t have the specialist skills or practical facilities to deal with the legal support families need immediately following a bereavement, and didn’t feel adequately equipped to handle the emotional challenges this type of loss presents.
The charity was searching for a partner who had the same ethos and values as theirs to provide the reassurance their clients needed at a raw period in their life. They asked us to provide a unique bereavement helpline service delivering impartial and unlimited guidance for patients’ families and carers in a caring, compassionate and professional manner.
We have helped hundreds of patients and their next of kin to access practical guidance, peer support groups and professional counselling either during treatment or following end of life.
Immediately, we struck up a personal relationship with senior leaders so we could collaborate to achieve its objectives. It was vitally important to us, to gain the trust and confidence of the entire team who are incredibly dedicated to the charity, from the legacy team through to medical professionals delivering care.
We provided an inbound call service with a dedicated telephone number so users could achieve direct access to the team, with bespoke training on how to handle sensitive situations via phone.
Secondly, we implemented our support and counselling service together with NBS online webchat, which enabled us to provide a holistic service for families who are grieving and need emotional support as well as practical guidance on the next steps of the process.
The current COVID-19 pandemic highlighted how vital support services such as the NBS are to families who lose a loved one. At a time when people felt particularly isolated, we provided additional advice on how to support a grieving individual during a time of such global change and uncertainty.
After four years of working together, we have helped hundreds of patients and their next of kin to access practical guidance, peer support groups and professional counselling either during treatment or following end of life.
As one of the very first users of our counselling service, the charity has continued to develop its partnership with us and is now able to offer the service via a white labelled, NBS online chat function.
“Having met with The National Bereavement Service and Adroit in 2016, it quickly became clear their service was the perfect solution to assist our teams in supporting our bereaved families. Their work goes far beyond bereavement guidance in their efforts to support our patients, medical team and supporters.”
“Their guidance is both free and impartial with the client’s best interests at the very heart of what they do as well as supporting our free Will initiative across the country.”
“Their nationwide coverage and their ability to act quickly compared to the majority coupled with their compassionate nature sets them apart, and we would have no hesitation in recommending them to any other service provider. They provide a caring yet professional service which aligns perfectly with our ethos and values as a UK charity.”
Paula Chadwick
Chief Executive – Roy Castle Lung Cancer Foundation
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