amicable

Tell us about your business:

amicable is the trusted legal service for separation, divorce and co-parenting. We’re on a mission to transform how people end relationships, in a kinder, better and more affordable way.

Founded by Kate Daly and Pip Wilson in 2017 after Kate’s own protracted and expensive divorce, amicable challenges the traditional adversarial legal model that pits partner against partner.

As the UK’s first dedicated ‘couples’ service, we provide an empathetic, fixed-fee approach to guide families through the legal, financial, and practical aspects of separation through our negotiation and legal services. Today, our success rate is higher than alternatives, like mediation.

By putting customers at the heart of everything we do, we’ve developed innovative technology that simplifies the often-complex journey of divorce and separation while significantly reducing costs. Our service for parents keeps families out of the court, and our co-parenting app promotes healthy relationships by reducing tension and stress. Powered by Octopus, we are changing how the world separates, in a kinder and better way.

What services do you offer to support customers who are dealing with legal issues, or are facing bereavement?

• Advice – free initial advice
• Legal services – comprehensive legal services for divorce and separation (including managing the court process for non-contentious cases, drafting financial consent orders and Separation Agreements)
• Negotiation services – to help couples reach a fair financial agreement after separation
• Support for parents – A service aimed at keeping parents out of the court and improving their co-parenting relationship
• A co-parenting app – globally downloaded co-parenting app

Describe a situation (in your specific area of expertise) that was particularly challenging, and how you helped the client through this difficulty?

Separating is never easy—it’s an emotional journey with legal and financial consequence. A married couple decided to separate and chose amicable to help with that process. They have savings, property and pensions, a young family, and a dog. One of our friendly Divorce Specialist’s, guided the couple through our Negotiation Service, where we managed their divorce and helped them work together to reach a balanced financial agreement, through our unique coaching model (which has over a 95% success rate). The couple were able to create effective shared parenting arrangements for their children, which they documented in a parenting plan and saved in our co-parenting app. They even worked out how to share the care of their family pet. Their financial agreements were made legally binding through a consent order prepared by our in-house legal team, who also managed the court process. The couple has managed to separate amicably in a way that prioritises their wellbeing and, more importantly, their kids. No fighting, no mud-throwing, just two adults, separating using amicable’s kinder, better and more affordable approach.

What are the benefits to customers of Adroit for using your business?

• Affordable – No expensive solicitors bills, affordable fixed fees & flexible payment plans
• Experts in conflict – amicable are experts in conflict, helping couples to separate in a way that doesn’t escalate tension
• Long-term family stability – we give parents the tools they need to manage and adapt their parenting plan over time, outside of the courts

What three words would describe your customer service and approach? 

• Empathetic
• Professional
• Customer-focused